Customer care

Shipping & Returns

Every order is packed with care and shipped insured. Below you will find our shipping costs, delivery times and how a return works.

Shipping costs & delivery time

*Business days are Monday to Friday (excluding public holidays), counted from receipt of payment. The time covers processing and delivery. In exceptional cases (holidays, high demand) it may take a little longer.

We deliver to the following countries: Portugal, Germany, Austria, Spain, France, Italy, the Netherlands, Belgium, Luxembourg and Ireland. Shipping is handled by CTT / Correios de Portugal.

Order tracking

As soon as your order is on its way, you will receive a shipping confirmation by email – with a tracking number where available for the destination.

Returns & right of withdrawal (14 days)

You have the right to withdraw from your order within 14 days of receiving the goods, without giving any reason. The deadline is met if you send your notice of withdrawal before the 14 days expire.

1. Notify: send us a short email to iracemasiqueira83@gmail.com with your order number and the items you wish to return.
2. Pack: include the item, if possible in its original packaging and unworn. For earrings, for hygiene reasons, please return unworn only.
3. Send back: return the parcel to the address below within 14 days of your notice of withdrawal.

Return costs

The direct costs of the return are yours to bear. Keep your postage receipt as proof. We recommend insured, tracked shipping, as you are responsible for loss on the way back.

Refund

After we receive the return (or your proof of dispatch), we will refund the purchase price including the original standard shipping cost within 14 days, using the same payment method you used for the order. Any loss in value resulting from handling beyond what is necessary to inspect the item may be deducted.

Exchange

We do not offer automatic direct exchanges (e.g. a different ring size). Please return the item as described above and place a new order for the piece you want. See our ring size chart.

Damaged or incorrect items

If an item arrives damaged or does not match your order, please contact us right away – we will arrange a solution (replacement or refund). Your statutory warranty rights remain unaffected.

Return address

Areias – Iracema Siqueira Gonçalves
Urb. Pine Sun Park, Bloco 17, 2 F
8200-380 Albufeira, Portugal

The full withdrawal policy, including the model withdrawal form, is in our legal information. Our terms & conditions apply.