Customer care
Contact
Questions about an order, shipping or returns? Or help choosing a piece? We are happy to help – just drop us a line.
The fastest way to reach us is by email:
We usually reply within 1–2 business days (Monday to Friday). For questions about an order, please include your order number so we can help faster.
Address
Areias – Iracema Siqueira Gonçalves
Urb. Pine Sun Park, Bloco 17, 2 F
8200-380 Albufeira, Portugal
We are an online-only shop – there is no physical store. Please send returns only after notifying us by email first (see Shipping & returns).
Frequently asked
Many answers may already be here:
- Shipping & returns – costs, delivery times and 14-day returns
- Ring sizes – how to measure your size
- Jewellery care – to keep your pieces beautiful longer
Provider details and legal information are in our Legal notice.
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