Customer care
Contact
Questions about an order, shipping or returns? Or help choosing a piece? We are happy to help – just drop us a line.
The fastest way to reach us is by email:
We usually reply within 1–2 business days (Monday to Friday). For questions about an order, please include your order number so we can help faster.
Phone
Available Mon–Fri. From abroad, dial the Portuguese code +351.
Address
Areias – Iracema Siqueira Gonçalves
Urb. Pine Sun Park, Bloco 17, 2 F
8200-380 Albufeira, Portugal
We are an online-only shop – there is no physical store. Please send returns only after notifying us by email first (see Shipping & returns).
Frequently asked
Many answers may already be here:
- Shipping & returns – costs, delivery times and 14-day returns
- Ring sizes – how to measure your size
- Jewellery care – to keep your pieces beautiful longer
Provider details and legal information are in our Legal notice.
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