Legal information

Legal notice / Service provider identification

Information provided pursuant to Decreto-Lei n.º 7/2004 (e-commerce).

Tax and registration details

• Tax identification number (NIF): 301726485
• Legal form: sole trader (Empresária em nome individual)
• VAT: small business exempt from VAT (regime de isenção, Article 53 CIVA) – no VAT number

Owner

Iracema Siqueira Gonçalves

Responsible for content

Iracema Siqueira Gonçalves, address as above.

Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Further information can be found under Complaints book.

Privacy policy

Protecting your personal data matters to us. We process your data solely within the framework of the General Data Protection Regulation (GDPR) and Portuguese Law No. 58/2019.

1. Data controller

The data controller is the operator named in the Legal notice. For privacy enquiries, contact us at iracemasiqueira83@gmail.com.

2. What data we process

• Order data: name, delivery and billing address, email, phone, items ordered.
• Payment data: processed by our payment provider [e.g. Stripe]; we do not store full card details.
• Newsletter: email address and sign-up time (only if you subscribe).
• Usage data: technically necessary server log data (IP address, date/time, page accessed) to provide and secure the website.

3. Purposes and legal bases

• Contract performance and customer service – Art. 6(1)(b) GDPR.
• Compliance with legal obligations (tax and accounting) – Art. 6(1)(c) GDPR.
• Newsletter delivery – Art. 6(1)(a) GDPR (your consent, revocable at any time).
• Secure, reliable operation of the website – Art. 6(1)(f) GDPR (legitimate interest).

4. Recipients / processors

To provide our services we use service providers that process data on our behalf, including:

• Hosting: [provider, e.g. Render]
• Payment processing: [e.g. Stripe]
• Shipping: [e.g. CTT / DPD]
• Newsletter delivery: [e.g. Brevo / Mailchimp]

Where required, data processing agreements pursuant to Art. 28 GDPR are in place with these providers.

5. Retention period

We store personal data only for as long as necessary for the stated purposes or as required by statutory retention obligations (in Portugal generally up to 10 years for accounting records).

6. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection (Art. 15–21 GDPR). You may withdraw any consent given at any time with effect for the future by contacting iracemasiqueira83@gmail.com.

You also have the right to lodge a complaint with a supervisory authority — in Portugal the Comissão Nacional de Proteção de Dados (CNPD), www.cnpd.pt.

7. Cookies

This website uses [only technically necessary cookies / the following cookies: …]. [If non-essential cookies or analytics/marketing tools are used, a consent banner is required — please complete here.]

8. AI advisor (chat)

We offer an optional chat advisor on our website that helps with product selection and common questions. If you use the chat, the messages you enter are processed to generate a reply. The legal basis is our legitimate interest in providing this service feature (Art. 6(1)(f) GDPR); in the context of initiating a purchase, processing may also be based on Art. 6(1)(b) GDPR.

To process requests we use Anthropic (Anthropic PBC, USA) as a processor. This may involve a transfer to a third country (USA), safeguarded by appropriate guarantees (EU Standard Contractual Clauses). Your chat inputs are used solely to answer your request and are not used to train AI models.

Please do not enter sensitive data in the chat (e.g. health, payment or ID data). For binding information you can contact us at any time at iracemasiqueira83@gmail.com.

Terms & conditions

1. Scope and provider

These terms apply to all orders placed by consumers in the online shop of Areias – Iracema Siqueira Gonçalves (hereinafter "we") at areiasalgarve.com. The provider is the operator named in the Legal notice.

2. Conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to order. By submitting your order you make a binding offer. The contract is concluded when we accept the order by confirming it via email or by dispatching the goods.

3. Prices and shipping costs

All prices are in euros. VAT is not charged — the provider is a small business exempt from VAT (regime de isenção under Article 53 of the Portuguese VAT Code, CIVA). Any shipping costs are shown separately before the order is completed.

4. Payment

We offer the following payment methods: [e.g. credit card, Multibanco, MB WAY, PayPal]. Processing is handled by our payment provider [e.g. Stripe].

5. Delivery

Delivery is made to the address you provide within 3–6 business days (Portugal) or 6–10 business days (rest of the EU) of receipt of payment. Delivery is available to [delivery countries]. For deliveries outside the EU, additional customs duties and import charges may apply, which you bear.

6. Retention of title

The goods remain our property until full payment has been received.

7. Right of withdrawal

As a consumer you have a statutory right of withdrawal. For details see Right of withdrawal.

8. Warranty of conformity

The statutory provisions on the conformity of goods apply (in Portugal, Decreto-Lei n.º 84/2021). In the event of non-conformity you are entitled, in accordance with the law, to have conformity restored, to a price reduction or to termination of the contract.

9. Selected pieces

Our jewellery is carefully selected. Minor variations in colour, texture or shape compared with the product photos are inherent to the material and batch and do not constitute a defect.

10. Applicable law and dispute resolution

Portuguese law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of habitual residence remain unaffected. On dispute resolution, see Complaints book.

Right of withdrawal

Consumers have a fourteen-day right of withdrawal (Decreto-Lei n.º 24/2014; EU Consumer Rights Directive 2011/83/EU).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Areias – Iracema Siqueira Gonçalves, Urb. Pine Sun Park, Bloco 17, 2 F, 8200-380 Albufeira, Portugal, iracemasiqueira83@gmail.com, [phone]) of your decision to withdraw from this contract by a clear statement (e.g. a letter or email). You may use the model withdrawal form below, though it is not obligatory. To meet the withdrawal deadline it is sufficient for you to send your communication before the period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised (for example, engraved or made-to-measure pieces).

Model withdrawal form

Complaints book (Livro de Reclamações)

As a company based in Portugal, we provide the electronic complaints book (Livro de Reclamações Eletrónico) as required by Portuguese law.

Alternative dispute resolution (ADR)

In the event of a dispute, consumers may turn to the following competent consumer dispute resolution body:

[Competent arbitration centre depending on the registered office, e.g. "Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)", with address and website]

Online dispute resolution (ODR)

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.